At CANXL we understand emergencies happen and we will try to be as accommodating as possible to reschedule your training session before cancelling it.
If a rescheduled session can be made for the same day or same week- we will endeavor to change the time/date for you.
In the circumstance, that the session needs to be cancelled we will abide by following policy:
Private Training Cancellation Policy
* All sessions for private training will be scheduled directly between the trainer ("coach") and the player (or parent of player in the case of a minor) also known as "client".
* Subsequently, if a client has to cancel or reschedule any previously scheduled session, the client must contact the coach directly at least 18 hours in advance of the scheduled session.
* If a client does not cancel or reschedule a session at least 18 hours in advance, CANXL reserves the right to charge a cancellation fee equivalent to that training session. If a client is on a training package - one training session will be forfeited due to cancellation.
* If a client fails to appear for a scheduled session, CANXL reserves the right to charge a no show fee equivalent to the training session. If a client is on a training package - one training session will be forfeited due to missed session.
* All cancellations must be made 18 hours in advance by phone, text or email (not through social media)
Private Training Package Refunds Policy.
* When Private Training Sessions are purchased in a "pack" - no refund will be offered for unused sessions. The discounted price per session is based on the whole package price.
* The unused credit may be put towards future membership or group sessions if agreed by trainer and client.
By signing this you signify that you understand these terms and will act in accordance to the policy.
If a rescheduled session can be made for the same day or same week- we will endeavor to change the time/date for you.
In the circumstance, that the session needs to be cancelled we will abide by following policy:
Private Training Cancellation Policy
* All sessions for private training will be scheduled directly between the trainer ("coach") and the player (or parent of player in the case of a minor) also known as "client".
* Subsequently, if a client has to cancel or reschedule any previously scheduled session, the client must contact the coach directly at least 18 hours in advance of the scheduled session.
* If a client does not cancel or reschedule a session at least 18 hours in advance, CANXL reserves the right to charge a cancellation fee equivalent to that training session. If a client is on a training package - one training session will be forfeited due to cancellation.
* If a client fails to appear for a scheduled session, CANXL reserves the right to charge a no show fee equivalent to the training session. If a client is on a training package - one training session will be forfeited due to missed session.
* All cancellations must be made 18 hours in advance by phone, text or email (not through social media)
Private Training Package Refunds Policy.
* When Private Training Sessions are purchased in a "pack" - no refund will be offered for unused sessions. The discounted price per session is based on the whole package price.
* The unused credit may be put towards future membership or group sessions if agreed by trainer and client.
By signing this you signify that you understand these terms and will act in accordance to the policy.